Solution finders get promoted
by John Beeson If you’ve been at your company for a few years and hope to move up to the next level, you may feel like you’re standing at an airport looking up to see one plane after another stacked up in a holding pattern. That’s because promotion rates in most...The Language of Persuasion
Suppose you are preparing for a potentially contentious meeting with someone with whom you’ve worked closely for years. She could be a fellow manager you want to convince to support an initiative but whose position in the matter differs from yours. Or, he could be a...Your Brain Is Hooked on Being Right
by Judith E. Glaser I’m sure it’s happened to you: You’re in a tense team meeting trying to defend your position on a big project and start to feel yourself losing ground. Your voice gets louder. You talk over one of your colleagues and correct his point of view....When to keep your mouth shut
by Tammy Erickson Often in business, we say too much. Here are five situations in which saying less would have been more. 1. Describing one more product feature, after the customer’s facial expression indicates that she has already decided to buy. By describing an...The Power of Intent
by Vineet Nayar A fellow business leader complained the other day that although he had repeatedly sought feedback, his team had never told him what they really thought about his management style. We’ve been friends for a long time, so I asked: “Do you want feedback so...
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