When to keep your mouth shut

by Tammy Erickson Often in business, we say too much. Here are five situations in which saying less would have been more. 1. Describing one more product feature, after the customer’s facial expression indicates that she has already decided to buy. By describing an...

The Power of Intent

by Vineet Nayar A fellow business leader complained the other day that although he had repeatedly sought feedback, his team had never told him what they really thought about his management style. We’ve been friends for a long time, so I asked: “Do you want feedback so...

Asking the Right Questions

by Greg Satell Defining a managerial approach to innovation starts with developing a better understanding of the problem we need to solve. I’ve found asking two basic questions can be enormously helpful. How well is the problem defined? When Steve Jobs, who was a...